Frequently Asked Questions (FAQ)

How much is the shipping charges of Product Latifah Omar?
We use the Poslaju service. Shipping charges are based on the weight of the delivered product and the rate set by Poslaju.
What are allowed method of payment at
We use the Billplz payment gateway. During Checkout, click the "PROCEED TO BILLPLZ" button and you will be automatically taken to the SECURE ONLINE PAYMENT page to continue paying through Maybank2u, CIMB Clicks, Bank Islam, RHB, Hong Leong Bank, Bank Muamalat, Public Bank, Alliance Bank, Affin Bank, AmBank, Bank Rakyat, UOB, Standard Chartered.
I have trouble using the Billplz Payment Gateway, how do I proceed with my order?

If there is any problem online transaction directly on our website, here is another way to pay for your order:

1. Login your online banking account on the respective bank's official website.

2. Make an online transfer according to the purchase price to the following account:

Account number: 5582 2060 1829

3. E-mail us your order number & printscreen PROOF OF PAYMENT to with subject:

PAYMENT PROOF - ORDER XXXXX (Replace XXXX with your order number) 
How long till I get my order?
Immediately after we confirm your payment, we will send your parcel to Poslaju (working day, Monday - Friday). After that, it may take 2-4 days to arrive to you, depending on your location.
Can I take the stocks at HQ?
Yes, we welcome you to our HQ at Kampung Manjoi, Ipoh. However, call 016-558 7569 first to make sure the stock you want is available in HQ.
Will I be given an invoice?
Yes, the invoice will be automatically emailed when you press the "Place Order" button.
Please make sure the address that you filled out during check  -out is the correct address.

We will not be liable if the wrong address is provided and the parcel does not reach you.

Please make sure someone you trust to receive a parcel at the address you provided to prevent missing items.